Troubleshooting

If something looks wrong, this is the first place to check.

Imports

A price came in 100× too high (e.g. €4500 instead of €45.00)

A missed decimal during extraction. The review screen highlights outliers in amber for this exact reason — fix it on the review screen and re-confirm. Don’t re-upload — manual corrections take seconds, re-extraction takes minutes.

See: Importing price sheets — tips.

Pack qty / UOM is wrong on every row

Almost always a wrong default at the top of the review screen, or a column mis-mapped. Fix it on the review screen before confirming — the unit rate is computed from these fields, so if they’re wrong every estimate downstream will be wrong.

Imported in the wrong currency

Switch the Currency dropdown at the top of the review screen before confirming. Imported prices are stored in the company’s base currency. If you confirmed first, the cleanest fix is to delete those prices and re-import.

Assemblies

“Delete is blocked”

The assembly has been applied somewhere — an estimate line or a takeoff group. You can’t delete it without breaking those lines. Options:

• Edit it in place (preferred for non-destructive changes).
• Duplicate-and-replace: copy the assembly, modify the copy, swap it in where it’s used, then delete the original.

UOM mismatch warning when applying

The assembly’s output UOM (e.g. m²) doesn’t match the line’s UOM (e.g. m). Almost always this is a wrong-assembly mistake — cancel and pick again.

AI suggestions don’t include the right assembly

Two likely causes:

1. The line description (or takeoff group name) is too vague. “Slab” doesn’t tell the AI much. See naming groups well.
2. The assembly name describes the recipe, not the output. Rename it to match what users will search for — “150 mm Reinforced Slab”, not “Concrete + rebar”.

Takeoff

Every measurement on the page is wrong

Scale is off. Click Set Scale and re-pick two points of known distance. All shapes on the page recompute against the new scale.

A group has zero shapes but its line is still in the estimate

When you delete shapes from a group, the line stays in the estimate with quantity 0. Delete the line manually if it’s no longer needed.

Re-measuring a shape didn’t update the estimate

It should — group quantity → estimate line is automatic. If it didn’t, refresh the estimate. If still stale, the line may have been manually overridden — check the line’s rate cell for an “edited” indicator.

Estimates and exports

My export is in the wrong currency

Currency in the export matches your company’s base currency (set in Company Settings). There’s no per-export currency override — fix the base currency, then re-export.

Last week’s exported file looks out of date

That’s expected. Each export is a snapshot — the file you sent doesn’t change if rates update later. Re-export to produce a fresh version.

Subcontractor pack accidentally has my rates in it

Re-export with Rates and totals unchecked, and Component breakdowns off. See Tender vs. client vs. internal.

Still stuck? Contact support.